CUSTOMER CARE
We love our customers. Customers like you are actually the foundation of our business success and we want you to know how much we appreciate your loyalty. Thank you for making us your number one store!
Have any questions or concerns?
We’re always ready to help!
Call us at
404-934-9569
or send us an email to:
RETURNS
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Returns of full-price and sale merchandise must be made within 30 days of your order date.
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For eligible returns within the United States, a pre-paid return label is provided. Once the return is received, a return shipping charge of $8.00 will be deducted from any refund
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Items with a discounted price ending in $0.97 are final sale" and may not be returned or exchanged; they are also not subject to price adjustments.
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Products must be unused, unworn and in good condition with the original hangtags and packaging attached. All original packaging must be completely intact.
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Due to the intimate nature of our product, such items must be unworn with all tags and any hygiene strips intact to be eligible for a refund or exchange.
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Price adjustments will be honored within seven (7) days of the original purchase date, and refunded in the original form of payment.
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Only items purchased through pamfa.com may be returned to our online warehouse. Items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase.
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International orders are all final sale.
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Shipping and handling costs, gift box costs and other charges are non-refundable.
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Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
FAQ
Do you provide International delivery?
U.S. or Canada
Order online through our secure webstore any time, day or night, for addresses within the United States or Canada.
Outside of the U.S. or Canada
Thank you for shopping. Please call if your billing or shipping address is outside of the United States or Canada.
How do I return an item?
Only items purchased through pamfa.com may be returned to our online warehouse. Items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase. International orders are all final sale.
What is your returns policy?
Returns of full-price and sale merchandise must be made within 30 days of your order date
How do I track my order?
Once your order has been shipped, we will send you an email with the shipper's tracking number(s) for your shipment(s). If you have not received this email with your order shipment's tracking number or deleted this email, please contact us and we will be happy to provide you with the shipper's tracking information..
Order Confirmation Email?
You will receive an order number immediately on the screen after successfully completing your online order. An order confirmation is also sent by email shortly after your order has been submitted. This email provides your order number and total. If you have not received this order confirmation or deleted this email, please contact us and we will be happy to provide you with the information. We also send a shipping notification email when your order ships (although there are a few exceptions in cases where your item ships from an off-site distribution center). For most orders, the shipping notification will include information on how to track your shipment.
What are your delivery options?
Orders are purchsased on line for now. But shall be available in stores soon.